Assistance & Support

How do I generate my first poem?

To create your personalized poem:

1. Complete the onboarding process to set your preferences
2. Tap “Generate” on the main screen
3. Choose your current mood and what you need (comfort, inspiration, etc.)
4. Add any personal touches or specific themes
5. Tap “Generate Poem” and wait for your AI-created poetry

Why isn't my poem generating?

For successful poem generation:

• Ensure you have an active internet connection
• Verify your subscription is active and up to date
• Try restarting the app if you encounter errors
• Check that our servers are operational (rare outages may occur)

How do I set up daily poem reminders?

To receive daily poetry notifications:

1. Go to Settings → Notification Settings
2. Enable “Daily Poem Reminder”
3. Choose your preferred reminder time
4. Allow notifications when prompted by your device
5. You'll receive gentle reminders at your chosen time

How do I track my daily mood?

To log your daily emotional state:

1. Tap “Mood” on the home screen
2. Select your primary mood from the options
3. Add any secondary moods if applicable
4. Rate your mood on a scale of 1-10
5. Add personal reflections or notes
6. Save your entry to track patterns over time

How do I save my favorite poems?

To save poems you love:

1. Tap the heart icon on any poem
2. The poem will be added to your “Favorites” collection
3. Access favorites from your profile page
4. Add custom AI-generated background images to your saved poems
5. Export or share your favorite poems with friends

What features does SoulPoem include?

How do I start my SoulPoem subscription?

To begin your poetry journey:

1. Download SoulPoem from the App Store or Google Play
2. Create your account with email, Google, or Apple Sign-In
3. Choose your subscription plan (monthly or yearly)
4. Complete purchase through your app store
5. All features activate immediately after subscription
6. Complete the onboarding to personalize your experience

App Crashes or Freezes

1. Force close and restart the app
2. Restart your device
3. Ensure you have the latest app version
4. Check available storage space (need 100MB+ free)
5. Contact support if issues persist

Poem Generation Errors

• Check internet connection
• Verify your subscription is active
• Try generating with simpler prompts
• Clear app cache in device settings
• Restart the app and try again

Notification Problems

• Check device notification settings
• Ensure SoulPoem notifications are enabled
• Verify “Do Not Disturb” isn't blocking notifications
• Try disabling and re-enabling notifications in app